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Service- & Support Coordinator, Norwegian speaking profile, Full-time

Service- & Support Coordinator, Norwegian speaking profile, Full-time

Lunar Way is currently looking for new talented individuals to join our team. If you're faster on the keyboard than a cheetah, have a smile that can be felt on the other end of the phone, and your customer service is top notch - then there’s a good chance we're a match.

We are looking for a new employee to join our open position as a full-time Service-& Support Coordinator to assist our Norwegian users. The role will commence on the 1st of January 2019. 

Lunar Way is a fintech company motivated by rethinking the experience of banking, the way people perceive money and spending in general. Because of this, we’re relying on the most innovative and smart technology available, to create the banking solution for tomorrow.

Through our app, Lunar Way provides a 100 % digital banking experience designed to make it easy for our users to manage their finances, both personal and business. 

What will your day at work look like?

In your position as our new Service & Support Coordinator, you will be one of the cornerstones of Lunar Way. Our support team is our outbound voice and is therefore  of great importance. We really want to help people and leave them with a positive experience and our biggest Colgate smile. 

We maintain 100% focus on our users all the way, and that is why it is so important they feel like they have a great experience when they contact our support team.  

Your primary tasks will involve helping new users with questions regarding onboarding, their use of the app and their daily challenges. Your role as our kick-ass Service- & Support Coordinator will also contain tasks such as handling fraud cases, overdrafts and preventing money laundering. You will support our users on different platforms, whether it is by phone, chat or email. A lot of our communication happens through the written word, so it's equally important you are able to write and answer messages with great spelling and grammar in fluent Norwegian.

We are all striving towards the same goal, therefore it's important that you manage to work in teams and coordinate tasks with your colleagues.

The support team consists of both full time and part time employees, so you're going to be working with different people from time to time (we promise they are all spectacular). Your day will start at 8am, and the fun stops at 4pm. On Fridays, our hours are from 8am to 3pm. There’s no need to be sad when you’re not at work, as Lunar Way host a lot of different social activities, so you will get a chance to get to know all of your colleagues even better.

What we offer you

As part of the Lunar Way team, you will be joining an organization, where the underlying structure is flat, but the sky's the limit. We thrive on ideas, which is why they are all heard and have a fair chance of being implemented. This also means, that every department always is buzzing with new projects.

We also offer:

  • Canteen.
  • Social events. 
  • Competent co-workers. 
  • Health insurance and pension.
  • Salary based on qualifications.

You will find Lunar Way in the hearts of Aarhus and Copenhagen. Our offices consist of more than 60 employees with skills in Tech, Business Development, HR, Marketing, Communication, Support and much more. 

- All we need now is you!

Can you see yourself working here? 

If you want to be part of an innovative organization, where you actually want to get out of bed and go to work in the morning, then you are more than welcome to send us your application. We want the position filled as soon as possible, therefore we process the applications continuously and invite relevant candidates in for an interview. If you have any questions you’re welcome to contact our Head of User Management, Anne Sørensen, on either aso@lunarway.com or by phone, +45 31 76 85 23.

We look forward to hearing from you!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Be a part of our team!

Lunar Way consists of tech enthusiasts, design nerds, marketing experts - birds of a feather flock together - you get the idea.

No matter our professional background, we all have a passion for making a difference in banking. That is why our offices aren’t filled with personal finance advisors. Instead, they are filled with different capabilities in tech, business development, marketing and support.

 


Already working at Lunar Way?

Let’s recruit together and find your next colleague.

email
@lunarway.com
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