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Service- & Support Coordinator, Swedish speaking profile, Full-time

Are you faster on the keyboard than a cheetah? Do you have a smile that can be felt on the other end of the phone? And is your customer service gene top-notch?

Then there's a good chance we're a match because we are currently looking for new employees to join our open position as a full-time Service-& Support Coordinator to assist our Swedish

Lunar Way is a fintech company motivated by rethinking the experience of banking, the way people perceive money and spending in general. Because of this, we’re relying on the most innovative and smart technology available, to create the banking solution for tomorrow.

Through our app, Lunar Way provides a 100 % digital banking experience designed to make it easy for our users to manage their finances

What will your day at work look like?
In your position as our new Service & Support Coordinator, you will be one of the cornerstones of Lunar Way. Our support team is our outbound voice and is therefore  of great importance. We really want to help people and leave them with a positive experience and our biggest Colgate smile.

We maintain 100% focus on our users all the way, and that is why it is so important they feel like they have a great experience when they contact our support team.  

Your primary tasks will involve helping new users with questions regarding onboarding, their use of the app and their daily challenges. Your role as our kick-ass Service- & Support Coordinator will also contain tasks such as handling fraud cases, overdrafts and preventing money laundering. You will support our users on different platforms, whether it is by phone, chat or email. A lot of our communication happens through the written word, so it's equally important you are able to write and answer messages with great spelling and grammar in fluent Swedish.

Our support team consists of both full time and part time employees in both Aarhus and Copenhagen. You will be rocking the Swedish support office from Copenhagen - but don't worry you will work closely together with the people in Aarhus (we promise they are all spectacular).

And even though we have two offices, Lunar Way host a lot of different social activities, so you will get a chance to get to know all of your colleagues - also the ones on the other side of the Great Belt.

What we offer you

As part of the Lunar Way team, you will be joining an organization, where the underlying structure is flat, but the sky's the limit. We thrive on ideas, which is why they are all heard and have a fair chance of being implemented. This also means, that every department always is buzzing with new projects.

You will find Lunar Way in the hearts of Aarhus and Copenhagen. Our offices consist of more than 90 employees with skills in Tech, Business Development, HR, Marketing, Communication, Support and much more.

- All we need now is you!

Can you see yourself working here?
If you want to be part of an innovative organization, where you actually want to get out of bed and go to work in the morning, then you are more than welcome to send us your application. We want the position filled as soon as possible. Therefore we process the applications continuously and invite relevant candidates in for an interview. 

If you have any questions, you’re welcome to contact our Teamleader, Kasper Loran on knl@lunarway.com. 

We look forward to hearing from you!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Copenhagen

Østergade 24B
1100 København Directions jobs@lunarway.com 70605454

Be a part of our team!

Lunar Way consists of tech enthusiasts, design nerds, marketing experts - birds of a feather flock together - you get the idea.

No matter our professional background, we all have a passion for making a difference in banking. That is why our offices aren’t filled with personal finance advisors. Instead, they are filled with different capabilities in tech, business development, marketing and support.


 


Already working at Lunar Way?

Let’s recruit together and find your next colleague.

email
@lunarway.com
  • Christian Lindgren Strøm
  • Dea Bonde Skaarenborg
  • Flemming Laugesen
  • Jacob Harpøth Hansen
  • Jacob Nørskov
  • Kasper Loran
  • Kasper Munck
  • Katrine Lee Larsen
  • Nanna Kvist
  • Sabine Hansen
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